Finding, Selecting & Retaining Great Dental Staff
Increase Production With Great Staff!Posted on August 1, 2018 Written by Cathy Allen
The most important thing your company does is hire people. The employees ultimately determine the personality and set the mood and atmosphere of your office. Smart hiring becomes one of the most important skills to cultivate as a business owner, your decisions can set up your dental office for success or failure.
The first item is to write a job description of what you need for your new hire to do in your office. A strong job description saves a lot of time for both the employer and the worker. Candidates are able to easily assess whether or not that candidate wants to do the job or has the ability to do the job.
After a strong job description is written, assemble a list of skills needed from that candidate in order to meet the job description. Examples are bi-lingual needs for different languages, having the ability to carry 10 pounds up a flight of stairs or being able to type 30 words per minute. If the skills are clearly displayed, you will be less likely to have problems with weeding many unqualified candidates.
One simple tactic to assist employers to recognize strong hires from weaker ones is to start with a short term contractual agreement. Some would call this "a working interview". This allows employers to try to view whether or not the candidate works well under pressure, works well with co-workers and patients and also to assess their skill level of competency. During this brief trial period, it is less expensive for a company to compensate contracted employees than to place them on payroll in case it does not work out for either party.
Once an employer has found their candidate and hired them as an employee, it is the employer’s responsibility to train them and communicate their expectations of that employee. Excellent training and communication leads to happy employers and happy workers. Why? Because this offers the workers the opportunity to easily meet the requirements of their expected job duties, thus making the work flow process of the office seamless. Training guides and employee handbooks are very helpful in this process.
Staff turnover is one of the most expensive costs that companies incur. Every hour you spend helping to educate someone is time that you’re not running the business, or time that you’re not using the essential skills that led you to the point of opening your office. Every time your book isn’t scheduled when you don’t have a front desk, your operatory is not turned over by an efficient assistant, or no hygienist or dentist in there to produce, revenue can cost hundreds if not thousands of dollars to a business daily.
Finding, selecting and retaining great staff is a skill that with a little planning can save and increase production. Dentalworkers Inc. is a company that has a great tool called Dentalworkers.com to begin your process.dentalworkers.com